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Contribute to the product roadmap

Closest to the customer wins. As a support specialist, you're talking to customers on the daily. From learning about their frustrations and confusion, to understanding what they love about our product. This is critical feedback that you should consistently share with all teams, but especially product!

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Improve customer response time

It's important that we keep our customers happy. That includes responding to them in a reasonable time frame.

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Crush support and leverage that knowledge for company gain

As the saying goes, "Closest To The Customer Wins." Let's make sure we maintain a great job of delivering customer support, but are increasing the impact of those conversations with customers by becoming the voice of the customer internally.

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Improve our customer knowledge base

Let's ensure that our knowledge base/help center provides customers with everything they need to know about {{company name}}. From documentation to videos, let's make sure we're able to answer frequently asked questions by our customers within our help center.

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Increase CSAT average from 70% to 85% this quarter

CSAT, which is short for customer satisfaction, is a commonly used KPI to track how satisfied customers are with our company's products and services. Let's ensure that we're delivering the best possible experience for every customer.

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Become a product expert

As someone in a customer-facing role, it's important that you have a deep understanding of our products to better serve our customers. Being an avid user of our product also helps you develop a better understanding of what our customers value.

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