Director, Implementation Services Goal Examples

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Launch Service Packages for New Product

Develop and test service offering to support launch of new product focused on value delivery.

• Develop a comprehensive service offering that includes training, onboarding, and support services
• Conduct user testing of the service offering with a minimum of 10 customers to gather feedback and identify areas for improvement
• Implement changes based on feedback from user testing to ensure the service offering is effective and meets customer needs.
• Launch the service offering with a successful roll-out to at least 25 new customers

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Improve Team Utilization Rates

Establish systems and process to better user consultant hours and minimize non-billable time.

• Implement a time tracking system and establish guidelines for accurate reporting of billable and non-billable time
• Establish regular meetings with team leaders to review utilization rates and identify areas for improvement
• Implement training programs for consultants on time management and productivity best practices
• Achieve a utilization rate of 85% or higher for the Implementation Services team

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Reduce Time To Value

Evaluate and update service packages and project plans to optimize for initial value delivery.

• Reduce the average time from onboarding to first product implementation by 30% within 6 months
• Increase the percentage of customers who reach their desired outcome within the first 90 days of implementation from 75% to 90%
• Implement a standardized process for onboarding and implementation that is completed by all customers within the first 60 days of service.
• Work with the sales team to revise service packages and project plans to better align with customer needs and desired outcomes