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Be customer-centric

Ensure that your team is focused on the right things by ensuring that customer feedback drives your product and engineering team. Act as the internal voice for our customers to ensure customer feedback drives business outcomes.

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Practice being a great manager

Engineering and product leaders are all too familiar with the Manifesto for Agile Software Development. But, this approach to leadership is something that should be applied to leaders across all departments. Read more about it here:

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Improve your management skills

Great managers keep their team engaged, high performing and retained. Even if you are already a great manager, there's always room for improvement. Let’s make a concerted effort to continue to listen, learn, and grow in our management skills and foster a culture of sharing and actioning on feedback.

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Run successful client "Executive Business Reviews" (EBR/QBR)

Execute thoughtful and well-defined executive business reviews for mid-market clients, leading to expansion and client satisfaction.

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Maintain and improve customer success activities

Provide the team with the support needed to succeed and achieve company-wide goals.

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Optimize and improve customer lifecycle

Closest to the customer wins. Refine and create personalized customer journeys.

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Set and track milestones

Break down bigger goals into smaller milestones and key results to keep your team focused and motivated.


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